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Free Curbside Shipping on All Orders (Contiguous US) | Support Mon–Fri 9–5 PT
Free Curbside Shipping on All Orders (Contiguous US) | Support Mon–Fri 9–5 PT

Refund policy

Last updated: September 30, 2026

Cancellations

You can cancel any order free of charge before it ships, and we'll refund you in full. To cancel, contact us as soon as possible by phone at (562) 442-4544 during business hours, by live chat, or by email at support@golfsimulatorspro.com.

Once your order has shipped, it can no longer be canceled. It becomes a return and follows the Returns terms below.

Custom and Made-to-Order Products

Custom and made-to-order products are built specifically for your order, so they can't be canceled, returned, or refunded once you order. Product pages say when an item is custom or made to order. If you're not sure, please contact us before you buy.

Custom products are still covered by the manufacturer's warranty (see Warranty below).

Return Window

You have 30 days from the date you receive your item to request a return. Some brands have different return terms; when they do, the terms on that product's page apply instead of this general policy. Items marked "Final Sale" on the product page can't be returned.

Return Conditions

To be eligible for a return, items must be unopened and unused, in their original packaging.

Return Costs

  • Returns after shipping carry a 20% restocking fee, based on the item's purchase price.
  • You're responsible for return shipping costs. Our products often ship by freight, which can be expensive, so please ask us for an estimate first.
  • Original shipping charges are non-refundable.

How to Start a Return

  1. Email support@golfsimulatorspro.com with your order number and the item(s) you'd like to return.
  2. We'll reply with return instructions and the return address. Please don't send items back without contacting us first.
  3. Ship the item back in its original packaging.

Refunds

We process refunds within 10 business days of receiving and inspecting your return, and we'll email you when the refund is issued. Refunds go to your original payment method, minus the restocking fee and any shipping costs.

Exchanges

To exchange an item, contact us. Exchanges follow the same return window and conditions as returns. You're responsible for return shipping and for shipping the replacement item. If you're exchanging for another product from our store, ask us; we may be able to reduce these costs.

Damaged Items

Please inspect your delivery before signing for it, and note any visible damage on the delivery receipt.

If your item arrives damaged, email support@golfsimulatorspro.com within 24 hours of delivery with:

  • Photos or video of the damage
  • Photos of the box and shipping label
  • The product SKU
  • A short description of the damage

We'll file the freight claim on your behalf and work with you on a repair, replacement, or refund. Damage reported more than 24 hours after delivery can't be claimed with the carrier.

Warranty

Warranty coverage depends on the manufacturer; see each product page for details. Warranties cover defects and problems that come up during normal use. Shipping damage is handled under Damaged Items above, not under warranty.

BOGO Promotions

For buy-one-get-one orders, you must return both items for a refund. If you return only one item, you'll receive a replacement or store credit for that item's standalone price. Standard return shipping costs and the 20% restocking fee apply.

Questions or Problems with Your Order

If something's wrong with your order, please contact us first. We respond quickly and will work with you to resolve it.

Contact Information

Business Name: Golf Simulators Pro

Email: support@golfsimulatorspro.com

Phone Number: (562) 442-4544

Business Hours: Mon-Fri 9am-5pm Pacific Time